May 14, 2022·edited May 14, 2022Liked by Rob Galbraith
I haven't been to B&N in years, but there was a brief period where I was a regular at a location that had a café that was great for studying.
I actually even made some incidental purchases there because I needed something that they happened to sell, or saw a book that seemed interesting.
One way to improve the experience could be to diversify their offerings while maybe using the café experience to draw in foot traffic. Amazon has been successful at becoming an online one-stop-shop where one could purchase a wide variety of items (including books, their initial niche), but B&N is still very much perceived as a bookstore, and not much more than that.
I haven't been to B&N in years, but there was a brief period where I was a regular at a location that had a café that was great for studying.
I actually even made some incidental purchases there because I needed something that they happened to sell, or saw a book that seemed interesting.
One way to improve the experience could be to diversify their offerings while maybe using the café experience to draw in foot traffic. Amazon has been successful at becoming an online one-stop-shop where one could purchase a wide variety of items (including books, their initial niche), but B&N is still very much perceived as a bookstore, and not much more than that.